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KUBO Product Support
Everything you need to know about your KUBO product
How do I know when KUBO’s battery is flat?
There is no battery level indicator on the original KUBO Coding Single Set robot, however the lights in KUBO’s eyes will show red when the battery is low, or will not light up at all if the battery is flat. Red lights also indicate an error in the code. If you have the more recent KUBO Coding Starter Set (1030) the robot battery level is indicated when you first place the head onto the KUBO body. Green at start means KUBO is 100% charged. Yellow at start means KUBO is max 60% and min 20%
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What warranties are included with KUBO?
Warranties vary from country to country, depending on local consumer rights policies. Please contact the supplier of your product for warranty information.
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How long does it take to fully charge KUBO?
It takes two hours for KUBO to be fully charged. We recommend that you charge your KUBOs using a plug connection or USB hub, rather than plugging the USB into a computer, as the charge will be more effective.
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What are the safety requirements for KUBO?
Do not disassemble KUBO. Doing so will void any warranties, implied or otherwise. Be careful when handling KUBO. Applying excessive force, or dropping it may cause permanent damage. To reduce the risk of fire and burns, do not attempt to open, disassemble or service the battery pack. Do not crush, puncture, short external contacts, expose to temperatures above 60°C (140°F), or dispose of in fire or water. Battery chargers used with the device are to be regularly examined for damage to the cord
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What is the life span of the robot?
KUBO is a robust product that can last many years if taken good care of. The robot has a very high quality motor that is capable of powering a 3D printer if needed, so will also last many years. The product has passed standard drop tests. The only component that will wear is the battery, but even this component has an expected lifespan of 4000 hours, and even then will continue to work, but may not hold the charge for the full 4 hours.
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How long will KUBO run for?
When fully charged KUBO runs for at least four hours of continuous use.
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Where can I get support for my purchase?
If you have a problem with a KUBO product, please contact the provider who sold it to you and have your proof of purchase available. We do not sell KUBO directly, but work with established educational partners worldwide. Go to the Where to buy section of our website to find your nearest provider. If you do not know who supplied your product please email: yourfriends@kubo-robot.com
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Can I get replacement parts for KUBO?
Your local provider may provide replacement parts for KUBO. Go to Where to buy to find your nearest supplier. If your supplier is not able to help please email: yourfriends@kubo-robot.com
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What if a TagTile stops working?
Before returning a TagTile to the provider, please make sure you have tested a duplicate tile to determine whether the problem is an incorrect coding sequence, rather than a faulty part.
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What happens if KUBO is dropped?
KUBO has passed all standard drop tests and is resilient, but applying excessive force or dropping KUBO onto a hard floor may cause damage.
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